FAQs

Who is Local Indies for?

localindies.co.uk was set up to give the wonderful variety of independent growers, makers, producers, crafters, artisans and artists that we have in Kent and Sussex a place to sell their goods online to make it easier for people to shop local and support local.

Why should I shop with Local Indies?

As a shopper, you can browse online through a great selection of local produce and crafts from all over Kent and Sussex from the comfort of your sofa knowing that you are supporting an independent business every time you click buy. And then it's delivered straight to your door.

How does Local Indies work?

We've tried to make it as simple to use as possible. As a shopper, you can browse through all the local Kent and Sussex products available on the site, or filter by category or price. Each product has a description and more details about the local independent seller you're buying from. You can add goods from as many different local independents as you like into your basket, and delivery will be charged by each seller. You pay in one transaction to Local Indies Ltd, then each seller sends out their goods to you.

As a seller, find out more about how it works for you here.

Do I need to register to use the site?

As a shopper, you don't need to register, unless you'd like to take advantage of the features we've included to enhance your shopping experience, like Track your order, Comparisons and Wish lists. It saves time at the checkout too.

How does delivery work?

The independent sellers set their own delivery costs for each product they list on Local Indies, according to our guidelines and post and packaging costs. The delivery options and charges can be seen on their product details pages, and are also confirmed when you go through to the checkout. As soon as the seller has dispatched your goods, you will receive confirmation that your delivery is on its way. You can track the status of your order in your localindies.co.uk account.

Why should I sign up to sell on Local Indies?

It's cheaper and less damp and windy than standing on a market stall all day! It's another place for you to sell. You can reach more customers online, plus we do the hard work for you of getting your business noticed and spreading the shop local, support local message. We can also help you build local contacts with networking, business advice, even a mentor, to help you grow your business.

I already sell on other online sites, what's different about Local Indies?

There's no reason why you can’t sell on more than one site as it opens up a wider customer base for you - it’s a way of your products getting seen more widely by different people. We have built localindies.co.uk with local search in mind, using the latest techniques in SEO according to search engines' guidelines on local search. We are more targeted with our marketing and have an existing local network so will reach customers who we know are looking to buy products from Kent and Sussex. Unlike other sites which only sell food, or crafts, or home accessories, we also offer a variety of different goods for sale on localindies.co.uk, so you will benefit from new customers discovering your products who were originally browsing for something else instead.

How much does it cost?

As a shopper, it costs you nothing to register and browse on localindies.co.uk. As a local independent seller, you choose from one of three simple plans, with either a one off fee or a monthly payment option. We charge you a small amount of commission per transaction, and give you a heap of free marketing and business support in return. And that's it!

How do I sign up?

It's easy. Just choose your plan, we'll send you a login and then you'll be ready to add your products and get selling in no time at all.

Do I get my own shopfront and url?

If you sign up to our Supercharged plan you will have your own microsite with its own url that you can use in your own marketing to direct customers directly to your shopfront and products. We can also build you a website for your own business, separate to localindies.co.uk, using the same advanced SEO techniques we've applied to Local Indies. Get in touch to find out more.

How can I contact Local Indies?

If you have a query about your order or using this site as a shopper or seller, please email us.

If you cannot resolve your query by emailing us, you may write to the registered office at Local Indies Ltd, 33 Chandos Road, Tunbridge Wells, Kent TN1 2NY or call 01892 686168.